The effective date is: 24/10/2024

Refund and Returns Policy:

We are committed to ensuring a satisfying shopping experience, and we understand that sometimes returns or refunds are necessary. Our Refund and Returns Policy outlines how we handle these situations.

Return Eligibility:
We accept returns of unused, undamaged items in their original packaging within 30 days of delivery. The item must be in the same condition that you received it, with all original accessories and documentation. Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

Initiating a Return:
To initiate a return, please contact our customer service team at [your contact email] with your order number and the reason for the return. We will guide you through the return process and provide a return authorization. Unauthorized returns may not be accepted.

Refund Process:
Once we receive your return, it will be inspected to ensure it meets the return criteria. If approved, a refund will be issued to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part (such as receiving the wrong or damaged item).

Exchanges:
If you receive a defective or incorrect item, we offer free exchanges. Please notify us within 48 hours of receiving your order, and we will arrange for a replacement or repair at no extra cost.

Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure that the item is safely returned. We are not responsible for items lost during return shipping.

Non-Returnable Items:
Certain items, such as gift cards, downloadable software, and clearance items, are not eligible for returns or refunds. Please review the product details for specific conditions before making a purchase.

Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately with photos of the damage. We will work quickly to resolve the issue, whether through a replacement, repair, or refund.

We are committed to your satisfaction and aim to resolve any issues promptly and efficiently. If you have any questions or need further assistance, please feel free to reach out to our customer support team.